Case Study: Medavie Health Services improves checklist efficiency and compliance with iTacit

Medavie Health Services leads enterprise-wide digitization for + 5,000 paramedics across Canada

Medavie Health Services, which employs over 5,000 paramedics across Canada, faced a significant challenge with its paper-based daily checklists. The process was time-consuming for first-responders and created traceability issues for managers who had to track submissions through emails and PDFs.

Using the My iTacit mobile app and its Forms and Checklists module, iTacit digitized these processes. This solution eliminated scanning and emailing, speeding up completion and automatically flagging submissions for follow-up. The results included improved efficiency, a better user experience, and consistent compliance. Over 90% of staff reported being satisfied with the digital migration, and all data became easily retrievable for analysis.

Medavie Health Services

Benjamin Hunter

Manager, Education Programs