Case Study: a leading communication service provider streamlines scheduling and staff communication with iTacit

Employee app digitizes and streamlines scheduling and staff coordination

A leading communication service provider with over 5,200 employees across 19 locations faced significant internal communication and staffing challenges. Their diverse workforce, a mix of skilled and unskilled labor, struggled with inefficiencies as schedules were only posted on physical bulletin boards and front-line workers lacked digital access to information. They partnered with iTacit to digitize and streamline their scheduling and staff coordination.

iTacit provided a branded employee app that centralized communications. The solution featured a Notice Board for targeted, role-specific information sharing and a Messages function to reduce reliance on email. The results were widespread adoption, with 90% of users accessing the mobile app and over 70,000 messages exchanged annually on the platform, fully replacing the physical bulletin boards and streamlining operations.