Case Study: a North American government agency improves employee engagement with iTacit

Communication app improves team performance and truly connects staff

A North American government agency with over 5,200 employees faced significant employee engagement challenges. With a mix of full-time, part-time, and casual staff across 19 locations, their frontline workers were difficult to reach through inefficient methods like paper bulletins, leading to disconnected and irregular feedback. iTacit was approached to provide a solution to this communication problem.

iTacit implemented a communication app that created a central platform for employees to connect and engage with content. The solution gamified participation and facilitated a feedback loop via surveys, giving managers clear visibility into operations. The results included a dramatic improvement in engagement, evidenced by over 300 shared news articles and more than 70,000 messages exchanged on the iTacit platform.