Case Study: ICA Maxi Barkarbystaden improves self-checkout flow and customer experience with ITAB digital queuing

Self-checkouts and digital queuing for better ergonomics, efficiency and customer satisfaction

The grocery store ICA Maxi Barkarbystaden in Stockholm faced a challenge in designing a new self-checkout area that was safe, efficient, and flexible to handle varying customer volumes and payment options. They partnered with vendor ITAB Group to create a layout that would improve ergonomics for staff and satisfaction for a diverse mix of shoppers, all while eliminating persistent queues.

ITAB implemented a flexible self-checkout zone featuring a digital queuing system, a cushioned ergonomic floor, and a total of 24 stations. This solution provided a better overview for staff and created a calmer, more pleasant atmosphere. The results for ICA Maxi were a significantly higher capacity, the complete elimination of previous queuing problems, and an improved working environment for employees, despite serving approximately 45,000 consumers per week.

ICA Maxi Barkarbystaden

Therese Hagelin

Checkout Manager