Case Study: Hemköp achieves efficient self-checkout and reduced loss with ITAB Group

Self-checkout and efficient service for Hemköp

The grocery retailer Hemköp faced the challenge of improving efficiency by reducing staff time spent in the checkout area during low traffic periods, all without impairing customer service or increasing loss. They reached out to vendor ITAB Group to help automate their service and reduce consumer waiting times.

ITAB implemented a solution featuring self-checkout systems, smart exit and entry gates, and a full analysis of the consumer flow. This design included automated glass gates to prevent backflow and intelligent exit solutions connected to purchases for automated fraud protection. The results for Hemköp included a more efficient and satisfying consumer experience with reduced queues and waiting times, leading to less last-minute drop-off and more returning customers, all while reducing loss without using staff for control.

Hemköp