Case Study: Co-op improves consumer flow and checkout efficiency with ITAB Group

Co-op - Customer Case Study

The Co-op, a major UK retailer, partnered with ITAB to develop a new 'colleague hosted' service model and store format for its inner-city locations, starting with its Farringdon store in London. The challenge was to create a speedier, more comprehensive consumer service that would improve satisfaction and boost operational efficiency in a smaller store environment.

ITAB worked closely with Co-op to co-create a scalable layout and innovative furniture designed to improve the consumer journey. The solution included new self-serve till furniture with improved ergonomics, clear signage for better navigation, and queue management systems. This implementation by ITAB led to a smoother consumer flow, reduced stress at the point of payment, and created opportunities for increased sales through impulse purchases.

Co-op