Case Study: Preterion Pty Ltd reduces ticket processing time and operating costs with IT Svit’s cloud and DevOps support

Preterion cuts ticket processing time by 50% with IT Svit

Preterion Pty Ltd, an end-to-end IT service management provider from Australia, required assistance with a wide range of tasks to augment their internal team. Their challenge involved cloud infrastructure design, application deployment automation, CRM development, and various IT infrastructure management and optimization tasks. They engaged the vendor, IT Svit, for its Cloud infrastructure design and development and DevOps-as-a-Service expertise.

IT Svit successfully handled all tasks, providing ongoing support and enabling Preterion to take on projects outside their previous scope. The measurable results included a 50% decrease in ticket processing time and a 25-30% reduction in average operating expenses. The customer was fully satisfied with the services delivered by IT Svit.

Preterion Pty Ltd