Case Study: Preterion Pty Ltd boosts cloud operations and cuts support costs with IT Svit DevOps services

Preterion cuts technical support response time by nearly 50% with IT Svit

The customer, Preterion Pty Ltd, an end-to-end IT service management provider from Australia, faced a challenge in augmenting its team to handle a wide range of skills required for enabling its clients' cloud transitions. Their needs included Linux-based DevOps, development in PHP and Perl, and ongoing cloud monitoring and support. To address this, they engaged the vendor, IT Svit, for its DevOps services and consulting expertise.

IT Svit successfully handled all tasks, providing ongoing support and enabling Preterion to take on more complex projects. The measurable results included a 50% reduction in support ticket response time and IT infrastructure expenditure cuts of 25-30%. The customer reported a significant increase in their skill set and a fully productive partnership with the vendor, IT Svit.

Preterion Pty Ltd