Case Study: Mirus IT improves documentation efficiency with IT Glue

Mirus IT - Customer Case Study

Mirus IT, a UK-based MSP serving financial and education clients, was struggling with incomplete and poorly structured documentation. The gaps made it harder to support customers, slowed down new engineer onboarding, and increased delivery costs. To address this, Mirus IT turned to IT Glue and its IT documentation platform, integrated with their PSA.

With IT Glue, Mirus IT was able to document their environment more completely over a few months, with minimal training and support from IT Glue’s Partner Success team. The result was better visibility into documentation gaps, improved daily usage across the team, and reduced onboarding times for both techs and clients. Mirus IT also expects IT Glue to help cut time spent per client by around 20%, potentially saving £120,000 per year.

Mirus IT

Paul Tomlinson

Managing Partner