Case Study: iProv improves documentation visibility and standardization with IT Glue

iProv - Customer Case Study

iProv, LLC, an MSP in Little Rock, Arkansas, wanted to improve its back-end processes and streamline documentation across a wide range of verticals. Working with IT Glue, the company looked for a better way to organize information and ensure documentation was complete and easy to find.

IT Glue implemented a flexible documentation platform tailored to iProv’s needs, and the team created a custom training tool to get technicians working in the system quickly. As a result, iProv gained better visibility into missing documentation, improved its ability to audit assets at different levels, and saw its usage progress through IT Glue’s systems usage graph, helping the company move toward stronger standardization and more efficient operations.

iProv

Seth Phousongphouang

Coordinator