Case Study: Rolloff Dumpster Direct accelerates quoting and vendor selection with IT Edge CRM's Salesforce App Cloud solution

Rolloff Dumpster Direct speeds quotes to seconds with IT Edge CRM

Rolloff Dumpster Direct, a company providing dumpster delivery services, faced challenges in rapidly generating accurate customer quotes and selecting the most suitable vendor from a complex set of factors. Their high volume of daily transactions required a tool that could dynamically calculate prices and determine the best vendor based on location, waste type, and delivery needs. They partnered with IT Edge CRM to find a solution built on Salesforce App Cloud.

IT Edge CRM implemented a custom Salesforce solution using Visualforce pages and Apex code to create a dynamic quoting engine. This tool instantly calculates prices, determines available vendors using multi-layered logic and geolocation, and provides CSRs with an easy-to-read dashboard. The solution empowered Rolloff Dumpster Direct's customer service team with a more organized and powerful system, leading to more efficient customer interactions, fewer errors, and improved visibility into key performance indicators for management.

Rolloff Dumpster Direct