Case Study: a US-based retail jewelry chain achieves seamless Oracle EBS-Salesforce integration with IT Convergence

Retail Jewelry Chain integrates Oracle EBS and Salesforce with IT Convergence for 20+ stores

A US-based retail jewelry chain faced the challenge of integrating its Oracle E-Business Suite, Salesforce.com, and a custom POS application within a hybrid environment. With a low budget but high quality expectations, the company needed a cost-effective solution for bi-directional real-time data synchronization to eliminate duplicate entries. IT Convergence was engaged to address this complex integration challenge.

IT Convergence implemented a solution using the WSO2 ESB middleware, which they identified as the best fit for the customer's requirements. They established an agile SOA framework to accommodate future integrations. As a result, the retail jewelry chain fully synchronized its key applications, shortening customer handling time and increasing overall transaction processing efficiency through a fully automated framework.