Case Study: a leading visual media company achieves 24×7 Oracle support and lower IT costs with IT Convergence

Leading Visual Media Company achieves 24x7 Oracle support with IT Convergence

The customer, a leading visual media company, needed a partner to manage its complex Oracle environment and ensure smooth project transitions despite team turnover. They selected IT Convergence as their Oracle Managed Services partner to gain scalable support and robust documentation.

IT Convergence implemented a flexible, right-shoring support model with onsite managers. This solution provided full global application support and rigorous process documentation. The results included streamlined global rollouts, 24/7 support without added cost, and reduced overhead IT project costs, allowing the customer to focus on core business strategy.