Case Study: a leading eLearning company improves productivity and optimizes costs with IT Convergence's Oracle EBS Managed Services

Leading eLearning Company improves 24/7 Oracle EBS support with IT Convergence

A leading eLearning company was facing significant challenges with its Oracle EBS support from a previous vendor, which included a lack of 24/7 and holiday coverage, poor documentation for heavily integrated third-party applications, high staff attrition, and an inability to meet tight project schedules. They also struggled to find a partner with the necessary blend of retail domain expertise and Oracle EBS knowledge.

IT Convergence implemented a blended support model using onshore, offshore, and nearshore resources to provide 24/7 support, including coverage during US and global holidays. Their solution included documenting processes, training a larger resource pool to combat attrition, and providing experts skilled in both retail and Oracle EBS. As a result, the customer achieved improved productivity through automated processes, significant cost optimization, streamlined country rollouts, and the ability to scale resources to meet tight deadlines.