Case Study: AGL Resources upgrades Oracle EBS to R12.2.4 with IT Convergence

AGL Resources upgrades Oracle EBS to R12.2.4 in 6 months with IT Convergence

AGL Resources, a utility and power services company, faced a significant challenge when upgrading its subsidiary Pivotal Home Solutions from Oracle E-Business Suite 11i to R12.2.4. The project was complicated by Governance, Risk and Compliance issues, problems with existing software objects, and the involvement of external vendors, which led to the production of 60-70 different versions of the cutover plan and required 70 hours of production downtime.

IT Convergence provided a solution by performing a detailed analysis of custom objects and code remediation. Their team identified data model differences, resolved 162 issues before cutover, and provided 2,500 hours of testing. The project was completed on time and on budget, with IT Convergence also offering key training workshops and extensive communication for end users to ensure a smooth transition.

AGL Resources