Case Study: a non-profit healthcare organization achieves a successful Oracle 19c upgrade with IT Convergence

a non-profit healthcare organization completes Oracle 19c upgrade ahead of schedule with IT Convergence

The non-profit healthcare organization faced a failed Oracle Database upgrade project after their previous vendor caused significant delays, cost overruns, and a complete breakdown in communication. They engaged IT Convergence to assess the situation and deliver a successful upgrade from Oracle 12c to 19c within an aggressive timeline.

IT Convergence took complete ownership of the upgrade, revising their standard runbook and establishing 24x7 support. By coordinating closely with the client's teams and managing the upgrade in parallel with taking over managed services, IT Convergence completed the project ahead of schedule and within budget. The results included improved database performance, security, and stability, heightened user satisfaction, and the forging of a long-term managed services agreement.