Case Study: a leading IT and communications service provider improves Oracle EBS and cloud readiness with IT Convergence

a leading IT and communications service provider modernizes Oracle EBS with IT Convergence for 4,100 employees

IT Convergence conducted an ERP roadmap assessment for a leading IT and communications service provider. The customer was running a legacy version of Oracle E-Business Suite (EBS) and faced challenges with inefficient processes and a need to enhance its reporting capabilities.

The solution involved IT Convergence's four-phase assessment approach, which identified key areas for improvement. Recommendations included upgrading most EBS modules, re-engineering processes, re-implementing HCM in Oracle Cloud, and implementing an enterprise data warehouse. As a result, IT Convergence delivered a clear future-state roadmap for Oracle EBS and Oracle Cloud to this global ICT service provider with over 4,100 employees.