Case Study: Tattile reduces support requests by 30% with iSpring

Tattile - Customer Case Study

Tattile, an Italian company specializing in vehicle surveillance and intelligent transportation systems, needed a better way to train customers on installing and using its products while reducing repetitive tech support requests. Before using iSpring, support teams spent too much time answering the same questions by email, so Tattile looked for an easy-to-use authoring tool to build simple, interactive customer training at scale.

With iSpring Suite, Tattile created the Tattile Academy and launched online courses in Moodle with quizzes, interactions, and narration to help customers solve common issues independently. Using iSpring, Tattile built 15 courses in about 2–3 weeks each, achieved 2,000 course completions in one year, and reduced support workload by 30%, with support requests falling to about 60 per month.

Tattile

Alessandro Scarpa

Technical Trainer Manager