Case Study: Oticon achieves scalable, mobile-ready, accountable training for 250+ employees with iSpring

Oticon - Customer Case Study

Oticon, a global hearing‑aid manufacturer, needed to keep more than 250 U.S. employees—including highly mobile account managers and field trainers—consistently trained and compliant in a tightly regulated industry. The company’s previous training site was hard to navigate and offered poor reporting, making it difficult to monitor completions, close skill gaps, and deliver the same product messaging across the organization.

Oticon implemented iSpring Suite for fast authoring and iSpring Learn LMS for delivery, using a blended model of self‑paced eLearning (with offline mobile access) followed by in‑person practice. The result: 300+ courses available 24/7, clearer completion tracking and manager accountability, individualized learning paths, faster course production from PowerPoint, cost savings from active‑user billing, and smoother, more effective onboarding and product‑launch training.

Oticon

Josephine Poelma

Executive Director of Learning and Development