Case Study: PharmaDigital achieves faster, more engaging conversational healthcare training with iSpring TalkMaster

iSpring TalkMaster is a great tool that will run learners through sales conversations

PharmaDigital, a specialist in digital training for healthcare providers, needed to create realistic conversation simulations that guide learners through interactions with doctors, receptionists, nurses and other hospital stakeholders. The challenge was to build branching dialogue scenarios that teach how to communicate, answer questions and navigate clinical environments while remaining easy to update and deploy across platforms.

They chose iSpring TalkMaster, which let developers quickly build and visualize entire conversation trees, make fast script changes, and collaborate via a single file on SharePoint. Voiceover support, a rich character library with emotions, and an individual-response scoring system boosted engagement and assessment. The result: faster development, simpler edits, more realistic, measurable simulations—and a recommended solution for conversation- and sales-focused training.

PharmaDigital