Case Study: iPerformance ApS achieves easier customer training and reduced on-site support with iSpring

iPerformance ApS - Customer Case Study

iPerformance ApS, a Danish software provider behind the technical GiAPA application, needed a better way to train international customers without relying on frequent on-site visits. Because the software is complex and used by IT experts, the company had previously spent 2–3 days with each new customer, creating a costly support burden. To solve this, iPerformance ApS used iSpring Converter Pro to turn PowerPoint-based tutorials with voice-over into videos.

With iSpring, iPerformance ApS created 21 detailed GiAPA tutorials and now updates them regularly as the product evolves. The result has been a major reduction in training travel: since publishing the tutorials, the company has never been asked to come on-site to teach product training, and travel time dropped from about 25% of their time to roughly a week per year. iSpring also helped them answer technical questions faster by referring customers to specific tutorial slides, while customer feedback on the videos has been strongly positive.

iPerformance ApS

Kaare Plesner

Owner