Case Study: Central One Federal Credit Union reduces onboarding time by 50% with iSpring

Central One Federal Credit Union - Customer Case Study

Central One Federal Credit Union, a not-for-profit serving Central Massachusetts, faced inconsistent, hard-to-schedule department-led training delivered mostly as in-person PowerPoints across 17 departments and roughly 110 employees; onboarding typically took 6–8 weeks. The credit union created a training department to address these gaps and needed a scalable, consistent way to deliver learning.

They implemented iSpring Suite and iSpring Learn LMS, where one trainer developed about 100 short courses, moved roughly 80% of training online, and used quizzes and dialogue simulations for role-specific and sales training. As a result, onboarding time fell to about four weeks (around a 50% reduction), training became consistent and easier to assign and report on, and course creation and updates became fast and simple.

Central One Federal Credit Union

Kate Shaw

Administration and Training Manager