Case Study: ProRail improves supplier assessment and spend insight with ISPnext

ProRail automates 600 quarterly supplier surveys with ISPnext

ProRail, the company responsible for the rail network in the Netherlands, faced challenges with its manual supplier assessment process. Using difficult-to-maintain Excel sheets, they struggled to link contracts from SAP to performance metrics and lacked clear insight into spending across different procurement categories. To address this, they partnered with vendor ISPnext to automate their Vendor Management.

The solution from ISPnext automated the quarterly assessment process, sending out 600 surveys to rate suppliers and linking them directly to SAP contracts. This provided a 360-degree view of each supplier. The results included an automated, repeatable process, the launch of a double-sided measurement pilot, and clear spend dashboards for category managers, significantly improving oversight and supplier relationships.

ProRail