Case Study: Econet Wireless Zimbabwe achieves centralised stakeholder management and integrated GRC with IsoMetrix

Managing stakeholder engagement in Zimbabwe

Econet Wireless Zimbabwe, the country’s largest mobile network operator, needed a solution to manage stakeholder engagement in line with AA1000 and to support broader Governance, Risk and Compliance (GRC) needs. After evaluating nine suppliers, Econet selected IsoMetrix to deliver a Stakeholder Management system in 2015 and then extended the implementation to include Internal Audit, Enterprise Risk Management, Compliance and Environment, Health and Safety modules.

IsoMetrix implemented a centralized GRC suite that created a single register of key stakeholders, classified and tracked stakeholder interactions, monitored media impacting the business, and provided configurable dashboards and incident/action tracking used by about 80 system users. The IsoMetrix solution improved visibility of enterprise risks, streamlined monitoring and follow-up of actions, and gave Econet Wireless Zimbabwe a central repository for stakeholder data that strengthened engagement processes and oversight.

Econet Wireless Zimbabwe

Florence Chimbetete

Safety, Health and Environmental Manager