Case Study: Visionworks achieves customer-centric growth and granular inventory control with Island Pacific Planning

With 620 Stores and Counting, the National Eye Care Services Brand Supports An Expanding Volume And Selection Of Merchandise With Island Pacific

Visionworks, a national eye care retailer with 620 stores across 40 states and the District of Columbia (and plans to grow to 1,000 locations), faced a complex merchandise challenge: countless prescription and fashion permutations plus fast-changing assortments outpaced legacy planning tools. Relying on Excel exports and an older BI/stock ledger setup left the company with limited visibility into its deep merchandise hierarchy and made it difficult to keep popular frames on display and optimize store-level inventory.

To fix this, Visionworks implemented Island Pacific Planning (fully adopted by late 2012) and integrated Island Pacific Replenishment and Microsoft Analytics Services, enabling brand-level hierarchies, item-level service metrics, and near-instant reporting without IT delays. Planners now reforecast and adjust daily, improving allocation for top-selling brands, optimizing inventory turns, and giving merchandise teams the granular visibility and accountability needed to deliver the right product, place, and time as the chain continues to expand.

Visionworks