Case Study: Brightline Trains reduces IT tickets by 98% with Island

Brightline Trains cuts IT tickets by 98% with Island

Brightline Trains, a high-speed passenger rail service, was struggling with a complex and problematic virtual desktop infrastructure (VDI). Their lean IT team faced a constant stream of daily support tickets, a difficult onboarding process for users, and poor experience for remote teams. This technology, meant to enable work, was instead creating significant friction and burden for employees.

By implementing Island's enterprise browser, Brightline replaced its VDI. The solution provided a simplified, federated login experience where users gained immediate access to all necessary applications from a single homepage. This move with Island resulted in a dramatic 98% reduction in IT support tickets. The company also eliminated high infrastructure costs, stating that the Island solution paid for itself immediately by removing the need for VDI resources.

Brightline Trains