Case Study: a leading regional retail chain achieves 3-year ROI savings with ISI Analytics and Microsoft Teams Phone

Retail Chain Implements ISI Queue Analytics, Gains Impressive 3-Year ROI

A leading regional retail chain was facing escalating costs and complexities with its Avaya contact center solution. Seeking a cost-effective alternative to enhance its communication infrastructure, the company engaged ISI Analytics to implement a new solution focused on long-term ROI.

ISI Analytics implemented a solution using Microsoft Teams Phone with their ISI Queue Analytics product, integrated with Infortel Cloud. This migration resulted in substantial operational savings, delivering a 34% cost reduction and a total savings of $258,354 over three years.