Case Study: a top-tier managed service provider achieves scalable cross-platform analytics with ISI Analytics

Empowering a Leading MSP with Scalable Analytics Across Webex and Microsoft Teams

A top-tier managed service provider supporting over 500 enterprise customers and one million endpoints faced a challenge. Their clients used both Webex and Microsoft Teams, but the native reporting tools lacked the scalability and depth needed for clear visibility, ad hoc reporting, and customer-specific dashboards. They needed to transform complex call data into actionable insights for their team and their clients, leading them to seek a solution from ISI Analytics.

ISI Analytics provided a solution that delivered internal visibility for the MSP's team and secure, self-service customer portals for their clients. This offered consistent, cross-platform analytics for both Webex Calling and Microsoft Teams environments. The results allowed the MSP to successfully scale its unified analytics to all its customers and endpoints. ISI Analytics empowered their clients with self-service reporting and provided the MSP with a new strategic advantage, helping them differentiate their services and create new revenue opportunities.