Case Study: Clarel boosts employee training and product knowledge with isEazy Engage

How we helped Clarel to train their frontline workers in more than 1000 points of sale simultaneously

Clarel, a beauty retailer with over 1,000 stores in Spain, faced the challenge of training its large and geographically dispersed sales team. Their goal was to transition to a customer-centric business model, which required deep product knowledge, especially for their private-label goods. They needed an agile and engaging training tool that could be implemented simultaneously across all locations, leading them to partner with vendor isEazy and implement the isEazy Engage solution.

The solution, isEazy Engage, provided an accessible app for delivering interactive microlearning and gamified content directly to employees' smartphones. This allowed Clarel to create and share personalized training easily. The measurable results were significant: product knowledge accuracy improved from 60% to nearly 90%, and the training achieved an 84% participation rate. isEazy enabled a complete shift to 100% online training and helped turn employees into brand ambassadors.

Clarel

Carlos Ramos Alcalde

Head of Talent and Communications