Case Study: ING achieves unified training and internal communication with isEazy Engage

All knowledge, communication, gamification and training of ING in one app

ING, a major bank in Spain, sought a digital training and internal communication solution that aligned with its innovative, mobile-first DNA. The challenge was to efficiently share its values and work ethic with over 1,100 employees to improve customer service. They turned to the vendor isEazy for a solution, implementing the product isEazy Engage.

The solution from isEazy was a centralized platform that unified training, knowledge, and communication. This allowed ING to create over 22 customized environments, incorporate gamification to boost engagement, and streamline internal processes. The results included reduced internal times, a significant increase in employee engagement, and the expansion of the platform's use across multiple HR and communication areas, effectively connecting and aligning their entire team.

ING

Andrés Ortega

Human Resources & Talent Manager