Case Study: Idaho Urologic Institute achieves $300,000 in recovered charges and streamlined, user-friendly EMR workflows with iSalus Healthcare (UroChoice)

Idaho Urologic Institute - Customer Case Study

Idaho Urologic Institute (IUI) is a multi‑office urology practice serving the Treasure Valley since 2005 that needed a more powerful, user‑friendly electronic medical record to fix cumbersome workflows. Their previous EMR was hard to train on and navigate, required error‑prone manual charge entry, produced billing and scheduling errors, lacked customization and interfaces, and slowed documentation and staff onboarding.

IUI implemented UroChoice by iSalus, using configurable templates, automated template actions, single‑screen patient summaries, real‑time eligibility checks, a patient portal and mobile tools, plus remote implementation support. The system eliminated manual charge inputs, streamlined scheduling and documentation, enabled a paperless intake, and within six months recovered over $300,000 in previously un‑documented charges while reducing errors and improving revenue and operational efficiency.

Idaho Urologic Institute

Missy McClenahan

Physician Assistant