Case Study: Demandbase cuts Mac support tickets and saves 50 hours a month with Iru

Demandbase Switches MDMs to Supercharge Productivity

Demandbase, a company that had relied on Jamf for six years to manage its Mac devices, faced significant challenges with operational efficiency. Their IT team was burdened by the poor reliability of OS updates and silent device check-in failures, which consumed substantial time for manual troubleshooting and reactive, punitive enforcement of security policies.

By switching to Iru, Demandbase implemented a modern MDM solution that automated and streamlined device management. The results were dramatic: a 75% reduction in Mac-related support tickets and 50 hours saved each month on routine maintenance. Iru's reliable automation for OS updates and its deep integration with Okta supercharged productivity for the IT team and created a much better experience for end users.

Demandbase

Robby Siu

Senior Manager, Information Technology