Case Study: City of Memphis achieves smarter, more efficient public services with IRONSCALES

How Memphis Isusing Tech Andai to Improve Public Service

The City of Memphis, a large municipal government serving over 620,000 residents, faced growing cybersecurity risks as it modernised services with AI, IoT and expanded digital access. To protect a dispersed workforce across departments and reduce time-consuming manual email triage, the City of Memphis adopted IRONSCALES’ email security platform to strengthen its front-line defenses against phishing and email compromise.

IRONSCALES deployed an AI-driven email protection solution with community-sourced threat intelligence and automated response rules, cutting the City of Memphis’ manual investigation workload by 95% and dramatically reducing the time between threat identification and resolution. The platform’s automated detection and shared indicators of compromise improved email resilience across the organisation and helped free staff hours for other public services.

City of Memphis

Augustine Boateng

Interim Chief Information Office