Case Study: LeafTech Consulting achieves 4x faster incident resolution and saves 2 FTEs with IRONSCALES

How LeafTech saves themselves the headache of manually remediating incidents and saves time with AI

LeafTech Consulting, a Denver-area MSP managing about 250 clients and ~3,500 mailboxes, faced a surge in BEC and credential-theft attacks that overwhelmed its remediation team and would have required multiple additional FTEs. Although they had used IRONSCALES since 2018, the pandemic and increasingly sophisticated, AI-enabled phishing made it clear they needed AI-driven incident response, auto-classification, and customizable phishing simulation and training to better protect clients and improve engagement.

IRONSCALES provided an AI-powered anti-phishing and security awareness platform with fast deployment, automatic incident classification, and easy-to-create automated trainings. As a result, LeafTech Consulting reduced time spent resolving unclassified incidents by 4x—saving roughly 2 FTEs—shifted from hour-long sessions to short, engaging training snippets that improved user engagement, and gained greater visibility into mailbox activity to enable proactive incident management.

LeafTech Consulting

Jacob Baughn

Director of Technical Services