Case Study: ABM Technology Group achieves a 60–70% reduction in phishing-related support tickets with IRONSCALES

How ABM Technologies' strategic move to IRONSCALES resulted in enhanced client support and a substantial decrease in phishing-related issues

ABM Technology Group, an IT solutions provider serving businesses in North Dakota and Minnesota, was being targeted by increasingly sophisticated phishing attacks that traditional spam filters could not stop. Clients’ lack of phishing awareness led to financial losses and data breaches, and ABM’s support team became overloaded with authenticity-related tickets. To address this, ABM Technology Group turned to IRONSCALES’ AI- and human insights-driven email security platform.

IRONSCALES was implemented to detect and remediate phishing faster (including easy user reporting via an Outlook “report phishing” button), streamlining incident handling and reducing reliance on manual processes. The deployment cut phishing-related support tickets by about 60–70%, enabled quicker, more confident responses from the support team, and delivered operational efficiencies and cost savings for ABM Technology Group.

ABM Technology Group

Wes Henry

Director of Services