Case Study: Concentrix achieves automatic detection of 179,659 phishing emails and saves 8,782 analyst hours with IRONSCALES

How IRONSCALES Transformed a Global Company's Email Security and Stopped 179,659 Phishing Threats in 90 Days

Concentrix, a global technology and services leader operating in over 70 countries, was overwhelmed by a surge of sophisticated phishing and junk emails that bypassed built-in email security and its secure email gateway, forcing SOC analysts to manually investigate 2-3 incidents daily. After acquiring WebHelp, Concentrix selected IRONSCALES to close detection gaps—especially for image- and QR-code-based phishing—by adding AI-driven phishing protection and integrated awareness tools.

IRONSCALES was rapidly deployed alongside Concentrix’s SEG to automatically detect, remediate and simulate phishing attacks; in the first 90 days it uncovered 179,659 phishing emails, saved 8,782 analyst hours through automation, and enabled 430,117 phishing simulations to raise employee awareness, dramatically reducing manual investigations and strengthening email security.

Concentrix

Praveen Vasudevan

Senior Director of Security Engineering