Case Study: Gusto streamlines procurement and boosts CLM adoption with Ironclad

How Procurement at Gusto Went from Blockers to Business Enablers

Gusto, the online payroll and HR platform, needed a better way to manage procurement contracting across a nearly 3,000-person organization. Its procurement team was siloed from legal, relied on manual handoffs and email-based reviews, and struggled with visibility, compliance, and stakeholder coordination. Ironclad was already in use by Gusto’s legal team, creating an opportunity to bring procurement into a more connected contract lifecycle management process.

Using Ironclad alongside Coupa, Gusto aligned procurement and legal workflows with a clearer end-to-end process, Coupa integration, turn tracking, and developing AI playbooks and clause libraries to reduce unnecessary legal review. The result was a more efficient, repeatable contracting process with better visibility into supplier transactions, spending, and savings. Most notably, Gusto increased the number of contracts going through Ironclad sixfold in a year.

Gusto

Sid Ramesh

Head of Procurement