Case Study: Extra Space Storage achieves a 48% increase in mobile lease signings with Ironclad Clickwrap

How Extra Space Storage Increased Its Online Mobile Lease Signing Rate by 48% With Clickwrap

Extra Space Storage, a nationwide self‑storage company, needed to move lease signing online when COVID‑19 closed offices and PDFs proved clunky—especially on mobile. To replace DocuSign PDF workflows with native HTML contracts, Extra Space Storage partnered with Ironclad and implemented Ironclad’s Clickwrap product.

Ironclad’s Clickwrap was embedded into Extra Space Storage’s website and Rapid Rental flow, creating a seamless, mobile‑friendly signing experience. The change produced measurable gains: 48% more leases signed on mobile, 63% faster signature capture on mobile, 80% faster on desktop, and roughly 30% fewer signatures the sales team must chase—boosting conversions, customer satisfaction, and operational efficiency.

Extra Space Storage

David Elswood

Product Manager