Case Study: HotelTonight achieves faster, error-free offer letters with Ironclad

HotelTonight - Customer Case Study

HotelTonight, a fast-growing hotel booking app with more than 25,000 hotel partners, faced a slow, error-prone offer letter process that relied on four different systems and five Word templates. Manual template selection, data-entry mistakes, and the need to drag-and-drop e-signature blocks led to frequent errors and delays—an audit found individual offers often took 25 minutes to assemble and errors could add days. To solve this, HotelTonight brought in Ironclad, an end-to-end contract management and workflow automation platform.

Ironclad automated template selection with backend logic, captured key data as metadata for faster review, and placed and routed signatures automatically to HR, Payroll, FP&A, and the equity vendor. The solution eliminated manual template choice, reduced review and approval friction, and cut down error-driven delays—saving “countless hours,” according to Hilary Clarke—so HotelTonight now finalizes offers far more quickly and accurately thanks to Ironclad.

Hotel Tonight

Hilary Clarke

Head of Talent Acquisition