Case Study: Dropbox achieves near-instant contract turnaround and slashes legal ticket volume with Ironclad

How Dropbox Simplified Inbound Services Agreements with Ironclad

Dropbox, a cloud-hosting and file-sharing leader used by 500 million people and over 300,000 business teams, faced a bottleneck: simple Inbound Services Agreements and Statements of Work (ISA/SOW) were low-risk but high-volume, with nearly 2,000 documents processed annually across 1,000+ people, 8 teams, and 12 offices. To free Legal for higher-value work, Dropbox partnered with Ironclad to automate those routine contract workflows.

Ironclad implemented a launch-form-driven ISA/SOW workflow that automatically generates agreements, routes approvals, sends e-signatures, stores documents in Dropbox, and captures metadata. The change cut turnaround from often two weeks to minutes, eliminated 110 contract tickets in three months, captured 20–30 metadata fields per contract, and is projected to remove 2,000 tickets and collect tens of thousands of metadata items over the next year—allowing Dropbox’s Legal team to focus on strategic work.

Dropbox

Dan Cook

Vice President of Legal