Case Study: one of the largest US states streamlines unemployment claims processing with Iron Mountain Digital Mailroom

Largest US States Government - Customer Case Study

The largest US state government faced a monumental challenge when a flood of unemployment claims caused by the COVID-19 pandemic overwhelmed its physical mailroom. They needed to process this critical correspondence swiftly while meeting strict federal regulatory and confidentiality requirements. This led them to partner with Iron Mountain and implement its Digital Mailroom solution.

Iron Mountain provided a NIST 800-53 compliant solution that digitized tens of thousands of claims and documents at the point of entry. This enabled efficient processing, secure disposal, and quick data extraction from forms. The outcome was an end-to-end mail processing system that provided critical support for COVID-19 relief, serving 1,500 active users who could now quickly search for and access claims.