Case Study: a large multinational bank reduces mailroom costs and errors with Iron Mountain Digital Mail

Large Multinational Bank processes over 30M documents a year with Iron Mountain

A large multinational bank faced the urgent challenge of transitioning its mailroom operations after its previous provider exited the market. The bank needed to digitize, automate, and manage its document-heavy mailroom to mitigate business risk and eliminate costly, error-prone manual processes. They enlisted Iron Mountain and its Intelligent Business Process Management (iBPM) service with the Digital Mail solution to address this.

Iron Mountain implemented its iBPM service, utilizing digital mailroom software and automated workflows to ensure a seamless transition with no operational disruption. This solution provided expert handling of over 30 million diverse documents annually. The results for the bank included reduced costs, errors, and inefficiencies. Iron Mountain also established itself as a strategic innovation partner, providing the bank with a foundation for continuous improvement and future-forward digital transformation.