Case Study: Encore Capital Group reduces costs and streamlines workflows with Iron Mountain

Encore Capital Group Organize information with enhanced process and streamlined workflows

Encore Capital Group, a provider of debt management solutions, faced a significant challenge with a growing backlog of paper records. This inefficiency made it difficult to process time-sensitive consumer communications and posed compliance risks. To address this, Encore partnered with vendor Iron Mountain to implement their Document Imaging and Management service.

Iron Mountain implemented an enterprise solution that streamlined workflows and made information readily accessible. This resulted in a 25% reduction in operating costs and an estimated $400,000 in annual savings for Encore. The Iron Mountain solution also allowed Encore's staff to focus on more complex cases, drastically improving process turnaround times and enhancing the overall consumer experience.

Encore Capital Group

Kevin Jolly

Director of Consumer Support Services