Case Study: a top US insurance provider speeds claims processing with Iron Mountain Digital Mailroom

Claims processing made simple with digital mailroom

a US insurance providing company faced the challenge of integrating a mix of incoming physical and digital claim documents to enable quicker processing times. The highly regulated nature of their industry, coupled with the sheer volume of paperwork, created inefficiencies and risked errors. They engaged Iron Mountain to find a solution that would provide clarity on document inventory and status.

Iron Mountain implemented its Digital Mailroom solution using the Iron Mountain InSight platform. This allowed the company to process 50,000 boxes of physical files and over 3 terabytes of data, merging everything into a single, searchable view. The solution automated workflows, improved legal discovery, and eliminated manual processes. As a result, the insurance provider saved millions of dollars by removing a third-party consulting firm and reduced processing time from weeks to just a few days.