Case Study: National Grid cuts rework and speeds time-to-market with iRise

National Grid drives process change with irise

National Grid, a London‑headquartered multinational electricity and gas company with roughly 30,000 employees and a market cap north of £28 billion, faced chronic communication gaps between IT and the business that led to missed deadlines, rework and low user satisfaction. Global CIO David Lister identified the need to change how IT engaged the business and explored iRise as a way to improve that interaction.

National Grid piloted iRise across multiple projects and found rework nearly eliminated, end‑user satisfaction greatly improved and speed to market significantly faster, prompting enterprise‑wide adoption. Rather than a pure technology swap, iRise enabled new, Agile‑style conversations about “what if” scenarios; National Grid reinforced the change by creating a Center of Excellence with iRise to spread best practices, training and mentoring throughout the organization.

National Grid

David Lister

Global Chief Information Officer