Case Study: Hoveton & Wroxham Medical Practice achieves streamlined HR and reduced admin time with IRIS Software Group's IRIS HR

Managing HR Effectively Through Self-Service Software

Hoveton & Wroxham Medical Practice is an NHS-managed GP surgery in Norwich serving over 9,000 patients with more than 35 employees. Senior Administrator Sam Buckley identified managing annual leave, sickness and the resulting staffing coverage (e.g., reception and phone lines) as the primary HR challenge, and engaged IRIS Software Group, deploying IRIS HR alongside IRIS GP Payroll, IRIS OpenPayslips and the IRIS AE Suite™.

IRIS Software Group implemented IRIS HR (IRIS HR Plus) to provide cloud-based self-service HR with features like Bradford Score calculations, centralized leave and sickness tracking, and a document “read and accept” workflow, integrated with payroll and digital payslips. The solution eliminated paper processes, improved record accuracy, shifted routine tasks to employees, and consolidated workload so one role now covers duties previously split between two people—delivering clear time and cost savings for Hoveton & Wroxham Medical Practice.

Hoveton & Wroxham Medical Practice

Sam Buckley

Senior Administrator