Case Study: Lawrence & Co achieves increased client engagement and new client wins with IRIS Software Group (IRIS OpenWebsite & OpenSpace)

Lawrence & Co chooses IRIS for can-do approach to website creation

Lawrence & Co, a Harrow-based accountancy practice established in 1987 with two partners and nine staff serving around 200 clients, needed a technically capable website provider who also shared its customer-service ethos. After other suppliers rejected their ideas, they engaged IRIS Software Group to deliver a refreshed online presence using IRIS OpenWebsite and to integrate client document exchange via IRIS OpenSpace.

IRIS Software Group created an interactive, modern site—featuring audio summaries, online forms, a “Tree of Living Proof” that surfaces monthly Net Promoter Score testimonials, and an IRIS OpenSpace client area for secure document approval. The can-do delivery and ongoing responsive support have produced measurable impact: a new client shortly after launch, regular monthly NPS updates driving fresh testimonials, increased prospect engagement, and predictable budgeting through a fixed monthly fee.

Lawrence & Co

Jay Chatwani

Lawrence & Co