Case Study: Penny Lane Surgery achieves significant time savings and payroll compliance with IRIS Software Group’s Managed Payroll Service

How does outsourcing help Penny Lane Surgery manage payroll?

Penny Lane Surgery, an NHS-managed GP practice in South Liverpool with 12 employees, faced growing payroll demands that were taking the Practice Manager, Jacqui Westcott, around half a day each payroll run. To streamline processes she turned to IRIS Software Group, having previously used IRIS GP Payroll and IRIS GP Accounts, and decided to move to the IRIS Managed Payroll Service.

IRIS Software Group implemented its managed payroll solution (including year‑end handling and auto‑enrolment support), taking over day‑to‑day payroll tasks and providing UK‑based phone and email support. The result: payroll administration time fell from about half a day per run to almost zero, monthly submissions now take under an hour, year‑end is handled by IRIS and compliance concerns are eased—freeing the practice to focus on patient care.

Penny Lane Surgery

Jacqui Westcott

Practice Manager