Case Study: Carter Collins & Myer regains efficiency and compliance with IRIS Software Group

Carter Collins & Myer - Customer Case Study

Carter Collins & Myer (CCM), led by Tax Director Fiona Heyes, faced a painful software challenge after leaving IRIS Software Group in 2019 for another provider. The alternative proved more time-consuming, stripped away functionality and automation, and removed the dependable support the team relied on—problems that became acute during lockdown. CCM had previously used IRIS Accountancy Suite and IRIS Elements and found the loss of those tools disrupted day-to-day efficiency and compliance.

Returning to IRIS Software Group and re-adopting the IRIS Accountancy Suite and IRIS Elements restored integrated, automated workflows, AML compliance tools and a single platform for client onboarding. The solution streamlined processes across the merged practice, gave the team “hours back each week,” improved productivity and confidence when onboarding clients, and provided an MTD-ready, HMRC-recognised cloud platform—delivering measurable time savings and reduced compliance risk for Carter Collins & Myer.

Carter Collins & Myer

Fiona Heyes

Tax Director