Case Study: Red Lion pub achieves over £9,000 annual cost savings and fairer tip distribution with IRIS Software Group's Troncmasters

How Troncmasters by IRIS takes pride of place at the Red Lion pub

Red Lion pub in Shepperton faced rising costs and post-pandemic staffing challenges — gas and electric bills increased by about £9,000 and the team needed a fair, compliant way to allocate tips and service charges. They engaged Troncmasters by IRIS from IRIS Software Group to implement an outsourced tronc (tip-pooling) solution.

IRIS Software Group’s Troncmasters replaced the old rota-based distribution with an outsourced, points-based tronc, handling HMRC reporting and producing bookkeeper-ready reports. The change delivered measurable results: cost savings of over £9,000, staff collectively saving about £8,000 a year in National Insurance, fairer and more consistent tip allocation, stronger service incentives and improved staff retention — outcomes Red Lion reports with no issues since implementation.